Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
- Marin Specialty Surgery Center
- Anesthesia Consultants of Marin
- Your surgeon’s office – his/her fee for performing your surgery.
- Your pathologist – services for tissue specimens removed during surgery requiring further examination.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover and American Express.
When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Do you charge interest?
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 30 days.
For those patients who have a balance due over $500 and may have a hard time meeting their financial responsibility we have the following plan available:
A 90 day payment plan through our Z-Pay online portal. Your Z-Plan can be set up here https://www.patientnotebook.com/Marin or by calling the Center at 415-461-4400. 90 day Z-Plans are required to have monthly auto payments set up and are not subject to interest.
If other special circumstances apply to your financial situation please call our Billing Department at 844-873-0270 to discuss which options best suit your needs.
What is your credit and payment policy?
Full payment is due within 30 days of your first statement. Self-pay procedures must be paid in full with credit card, money order or cashiers check on or before the date of your procedure.
Marin Specialty Surgery Center’s policy is to turn over to a collection agency all accounts which are more than 30 days delinquent. We utilize TransWorld Systems as our collection agency. You may contact them at 1-888-446-4733.
We want to make sure you maximize the benefits available to you under your insurance plan. While we verify all of your eligibility, benefit and pre-certification details with your insurance company prior to your date-of-service, we strongly encourage you to personally contact your insurance company about your upcoming surgery. It is essential that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if your policy guidelines are not followed. You must understand what your benefits cover and how this may affect you financially.
Your insurance company, including Worker’s Compensation, auto (no fault) and personal injury, is legally responsible to you. Our relationship is with you, our patient, not your insurance company. Consequently, all charges incurred are your responsibility. The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do. You should normally receive a response from your insurance company within 30 days of your date of service. Please call our Business Office at 415-461-4400 if you encounter a problem with your insurance company and need our assistance.
We will submit all insurance claims and relevant documentation for you. We request that any deductible, copay and coinsurance amounts be paid on or before your date of surgery. You will be contacted by our billing department to discuss all relevant amounts.
Please note that all amounts quoted prior to your procedure are only estimates, and do not constitute payment in full. Additions to your procedure, changes or the use of special supplies or materials may result in additional charges. We will of course submit all additional charges to your insurance company prior to sending you a statement.
In the case that your final patient responsibility is less than the amount you paid at the time-of-service, we will post a refund to your account as soon as we receive correct payment from your insurance company. Credit card payments can be refunded the same day. Check refunds will be sent to your mailing address within two to three weeks after receiving payment from your insurance company. If at any time you have a question about the status of your refund, please feel free to contact our billing department.